We are actively working to resolve the ongoing issue with Facebook Ad Preview display. As of our latest update, we have made modifications to the system and are in the process of generating images in our production environment, with a significant number still pending completion. While we cannot provide an exact timeframe, we are hopeful that this process will be finalized by tomorrow morning. In some cases, ads may appear broken due to deletion, but most errors should display with Facebook’s corresponding error messages. Our team is diligently working to resolve these issues to ensure the system runs smoothly.
We appreciate your patience and will provide a final update once the issue is fully resolved.
Posted Mar 20, 2025 - 19:49 UTC
Update
We appreciate your continued patience as we address the current issue with the Facebook Ad Preview functionality. Our engineering team is diligently investigating the root cause and working to implement a robust solution. At this time, we anticipate that a fix will be deployed to production within the next two weeks.
We understand the impact this issue may have on your experience and sincerely apologize for any inconvenience. Our team is committed to providing a reliable and seamless service, and we will continue to keep you informed as we progress toward a resolution.
Thank you for your understanding and support.
Posted Mar 03, 2025 - 19:58 UTC
Update
Hello, everyone! Our engineering team is expecting to release a fix for this issue tomorrow, so we wanted to let you all know ahead of time. Again, thank you so much for your patience as we worked through this complicated problem.
Posted Feb 20, 2025 - 00:03 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 05, 2025 - 20:23 UTC
Identified
We are aware of an issue where Facebook Ad Previews are not rendering the ad image in either the PDF previews or the downloaded PDF reports. The root cause of this issue is fairly complicated, and our team is actively working on a fix. We will post a targeted release date for this fix as soon as we understand the full scope.